Returns & Exchanges
At PERGOLUX, we want you to be completely satisfied with your outdoor living space; if your pergola or accessory doesn't meet your expectations, you can initiate a return within 14 days of delivery.
Initiate Your Request
Contact our customer service team via email with your order number and reason for return to receive a Return Authorization form.
Prepare for Pickup
Ensure all components are disassembled and securely repacked in their original crates or packaging to prevent damage during transit.
Schedule Collection
Once your request is approved, our specialized logistics partner will contact you to coordinate a convenient time for curbside pickup.
Quality Inspection & Refund
After our warehouse team inspects the returned items for original condition, your refund will be processed to your original payment method within 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing