Frequently Asked Questions
Everything you need to know about enhancing your outdoor living space.
What is the average shipping time for a PERGOLUX system?
Standard shipping typically takes 7-14 business days, depending on your location and the specific model ordered. You will receive a tracking link as soon as your order leaves our warehouse.
Are your pergolas easy to assemble for a DIY project?
Yes, our pergolas are designed with the DIY enthusiast in mind. Each kit includes a comprehensive step-by-step manual and access to video tutorials to guide you through the process.
What kind of warranty do you offer on your products?
We offer a 5-year warranty on the main aluminum frame and a 2-year warranty on the mechanical parts and accessories, ensuring your investment is protected against manufacturing defects.
Are the pergolas weather-resistant and snow-load rated?
Absolutely. Our pergolas are engineered from high-grade aluminum and designed to withstand heavy rain, high winds, and specific snow loads to ensure year-round durability.
What is your return policy if I am not satisfied?
We offer a 30-day return policy for products in their original packaging. Please note that return shipping costs may apply, and the item must be in unassembled condition.
Do you offer financing options for larger purchases?
Yes, we partner with several financing providers to offer flexible monthly payment plans, allowing you to upgrade your home now and pay over time.